--- title: My messaging | Home description: Understand the inbox, how to respond to customer reviews, and use the features. --- [Skip to content](https://help.goodays.co/en/my-messaging#main-content) - [English](https://help.goodays.co/en/my-messaging) - [Español](https://help.goodays.co/es/mi-bandeja-de-entrada) - [Français](https://help.goodays.co/ma-messagerie) - [日本語](https://help.goodays.co/ja/メッセージ) English Show submenu for translations [![Black Icon](https://help.goodays.co/hs-fs/hubfs/Black%20Icon.png?width=100&height=100&name=Black%20Icon.png)](https://help.goodays.co) - [Home](https://help.goodays.co/) Open main navigation Close main navigation - [Home](https://help.goodays.co/) - - [English](https://help.goodays.co/en/my-messaging) - [Español](https://help.goodays.co/es/mi-bandeja-de-entrada) - [Français](https://help.goodays.co/ma-messagerie) - [日本語](https://help.goodays.co/ja/メッセージ) English Show submenu for translations - [Log In](https://app.goodays.co/pro/login/) [Log In](https://app.goodays.co/pro/login/) How can we help you ? - There are no suggestions because the search field is empty. 1. 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[My messaging](https://help.goodays.co/en/my-messaging) # My messaging Understand the inbox, how to respond to customer reviews, and use the features. ## My inbox - [Understanding your inbox](https://help.goodays.co/en/understanding-your-inbox) - [Understanding a customer review](https://help.goodays.co/en/understanding-a-customer-review) - [Searching and filtering your messages](https://help.goodays.co/en/searching-and-filtering-your-messages) ## Answer & manage my client reviews - [Best practices for responding to client reviews](https://help.goodays.co/en/best-response-practices) - [How to handle a review by call](https://help.goodays.co/en/how-to-handle-a-review-by-call) - [How to put a customer on hold](https://help.goodays.co/en/put-a-customer-on-hold) - [How to handle a review in writing](https://help.goodays.co/en/how-to-handle-a-review-in-writing) - [My client edited his Google review](https://help.goodays.co/en/my-client-edited-his-google-review) ## Reply features - [Create a saved reply](https://help.goodays.co/en/create-a-saved-reply) - [Create an internal note](https://help.goodays.co/en/to-create-an-internal-note) - [Reply with the help of artificial intelligence](https://help.goodays.co/en/reply-with-the-help-of-artificial-intelligence-1) ## Share features - [Delegate a review to customer service](https://help.goodays.co/en/delegate-a-notice-to-customer-service) - [Share or forward a review to a co-worker](https://help.goodays.co/en/to-share/transfer-a-review-to-a-colleague) ## Other quick actions - [Remove a customer review from spam](https://help.goodays.co/en/remove-a-customer-review-from-spam) - [Remove a customer review from the “Done” folder](https://help.goodays.co/en/remove-a-customer-review-from-the-done-folder) - [Block a client](https://help.goodays.co/en/to-block-a-client) - [Mark a customer review as spam](https://help.goodays.co/en/to-mark-a-customer-conversation-as-spam) ## Modify/delete a review or reply - [Edit or delete a customer review](https://help.goodays.co/en/delete-a-customer-review) - [Empty the inbox (without responding to reviews)](https://help.goodays.co/en/emptying-the-inbox-without-responding-to-reviews) - [Edit or delete a sent reply](https://help.goodays.co/en/edit/delete-a-sent-response) ## Chat - [My chat inbox](https://help.goodays.co/en/my-chat-inbox) - [Collecting reviews](https://help.goodays.co/en/collecting-reviews#main-content) - [Review collection channels and sources](https://help.goodays.co/en/collecting-reviews#review-collection-channels-and-sources) - [My user account](https://help.goodays.co/en/my-user-account#main-content) - [How to start with Goodays](https://help.goodays.co/en/my-user-account#how-to-start-with-goodays) - [Account basics](https://help.goodays.co/en/my-user-account#account-basics) - [My Goodays profile](https://help.goodays.co/en/my-user-account#my-goodays-profile) - [Password and login](https://help.goodays.co/en/my-user-account#password-and-login) - [My messaging](https://help.goodays.co/en/my-messaging#main-content) - [My inbox](https://help.goodays.co/en/my-messaging#my-inbox) - [Answer & manage my client reviews](https://help.goodays.co/en/my-messaging#answer-manage-my-client-reviews) - [Reply features](https://help.goodays.co/en/my-messaging#reply-features) - [Share features](https://help.goodays.co/en/my-messaging#share-features) - [Other quick actions](https://help.goodays.co/en/my-messaging#other-quick-actions) - [Modify/delete a review or reply](https://help.goodays.co/en/my-messaging#modify-delete-a-review-or-reply) - [Chat](https://help.goodays.co/en/my-messaging#chat) - [My statistics](https://help.goodays.co/en/my-statistics#main-content) - [Summary of your results (Overview)](https://help.goodays.co/en/my-statistics#summary-of-your-results-overview) - [Conversation statistics](https://help.goodays.co/en/my-statistics#conversation-statistics) - [Satisfaction statistics](https://help.goodays.co/en/my-statistics#satisfaction-statistics) - [Online presence](https://help.goodays.co/en/my-statistics#online-presence) - [Other tools and indicators](https://help.goodays.co/en/my-statistics#other-tools-and-indicators) - [Data search and export](https://help.goodays.co/en/my-statistics#data-search-and-export) - [Mobile application](https://help.goodays.co/en/mobile-application#main-content) - [Getting started with the Goodays mobile app](https://help.goodays.co/en/mobile-application#getting-started-with-the-goodays-mobile-app) - [Support](https://help.goodays.co/en/support#main-content) - [Frequently Asked Questions](https://help.goodays.co/en/support#frequently-asked-questions) - [Goodays Support](https://help.goodays.co/en/support#goodays-support) - [Home](https://help.goodays.co/) - [Contact Us](https://help.goodays.co/kb-tickets/new) [![Chill listening crop-3](https://help.goodays.co/hs-fs/hubfs/Goodays_logo_RGB_1-3.png?width=130&height=24&name=Goodays_logo_RGB_1-3.png "Chill listening crop-3")](https://goodays.co/fr)