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My messaging
My messaging
Understand the inbox, how to respond to customer reviews, and use the features.
My inbox
Understanding your inbox
Understanding a customer review
Searching and filtering your messages
Answer & manage my client reviews
Best practices for responding to client reviews
How to handle a review by call
How to put a customer on hold
How to handle a review in writing
Reply features
Create a saved reply
Create an internal note
Reply with the help of artificial intelligence
Share features
Delegate a review to customer service
Share or forward a review to a co-worker
Other quick actions
Remove a customer review from spam
Remove a customer review from the “Done” folder
Block a client
Mark a customer review as spam
Modify/delete a review or reply
Edit or delete a customer review
Empty the inbox (without responding to reviews)
Edit or delete a sent reply
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