My client edited his Google review

When a customer edits a review they previously left on Google, our platform flags this for your attention with a blue banner: "Client has edited his review." This workflow allows you to review the changes and ensure your public reply remains accurate, relevant, and aligned with your brand's voice.

Follow these steps to manage the updated review:

1. Analyze the edited review first by carefully assessing the customer's changes. Pay close attention to:

   • Rating change: Has the star rating been increased or decreased?

   • New information: Has the customer added new positive or negative details?

   • Tone: Has the overall sentiment of the review changed?

2. Assign a review type. Before proceeding, you must categorize the review.
   

3. Choose your next action. Based on your analysis, you have two options for how to proceed:

   • Scenario 1: Your current reply is still relevant. If the customer's edits are minor and your original response still effectively addresses their feedback, no changes to the text are needed. Simply click the green "Confirm new reply and mark as Done" button to resolve the notification.

   • Scenario 2: Your reply needs to be updated. If the customer has significantly changed their rating or feedback, we recommend editing your response. This ensures your reply directly addresses the new context. Update the text accordingly, then click "Confirm new reply and mark as Done" to publish the changes.
     

Important: This feature allows you to edit your single, existing reply. It does not post a second or new response to the review thread.