--- title: My chat inbox description: "To access the chat inbox, navigate to the "Chat" menu in the sidebar. The platform allows you to sort your conversations by their status: To archive a chat, click at the Archive button at the top ri" --- [Skip to content](https://help.goodays.co/en/my-chat-inbox#main-content) - [English](https://help.goodays.co/en/my-chat-inbox) - [Français](https://help.goodays.co/ma-boîte-de-réception-des-chat) - [日本語](https://help.goodays.co/ja/my-chat-inbox) English Show submenu for translations [![Black Icon](https://help.goodays.co/hs-fs/hubfs/Black%20Icon.png?width=100&height=100&name=Black%20Icon.png)](https://help.goodays.co?hsLang=en) - [Home](https://help.goodays.co/) Open main navigation Close main navigation - [Home](https://help.goodays.co/) - - [English](https://help.goodays.co/en/my-chat-inbox) - [Français](https://help.goodays.co/ma-boîte-de-réception-des-chat) - [日本語](https://help.goodays.co/ja/my-chat-inbox) English Show submenu for translations - [Log In](https://app.goodays.co/pro/login/) [Log In](https://app.goodays.co/pro/login/) How can we help you ? - There are no suggestions because the search field is empty. 1. 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[Chat](https://help.goodays.co/en/my-messaging?hsLang=en#chat) # My chat inbox To access the chat inbox, navigate to the "Chat" menu in the sidebar. ![Screenshot 2024-08-26 at 12.09.37](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-26%20at%2012.09.37.png?width=498&height=482&name=Screenshot%202024-08-26%20at%2012.09.37.png) The platform allows you to sort your conversations by their status: - Ongoing chats - Completed chats (chats that have been archived) ![Screenshot 2024-08-26 at 11.44.20](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-26%20at%2011.44.20.png?width=417&height=225&name=Screenshot%202024-08-26%20at%2011.44.20.png) To archive a chat, click at the **Archive** button at the top right corner:  ![Screenshot 2024-08-26 at 12.11.06](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-26%20at%2012.11.06.png?width=634&height=272&name=Screenshot%202024-08-26%20at%2012.11.06.png)Clicking on the filter button will display a dropdown list with several filtering options, allowing you to sort messages by scope: place, region, sector, country, or others: ![Screenshot 2024-08-26 at 11.48.18](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-26%20at%2011.48.18.png?width=365&height=546&name=Screenshot%202024-08-26%20at%2011.48.18.png) ### **Reply features** At the bottom of the reply section, you'll have access to features that help you respond to your customers in the best and most efficient way possible. - **Emojis:** If you wish, you can add emojis to make your responses more dynamic and colorful. ![Screenshot 2024-08-26 at 11.50.11](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-26%20at%2011.50.11.png?width=688&height=317&name=Screenshot%202024-08-26%20at%2011.50.11.png) - **Attachment:** By clicking on the paperclip icon, you can attach documents (up to 100MB) to your response. - **Spell checker:** To enable it, click on the ABC icon at the bottom of your reply field. It will turn blue. When sending a response, a pop-up window will appear if any spelling, grammar, or syntax errors are detected. You can then choose a suggested correction or edit the text yourself. ![Screenshot 2024-08-26 at 11.52.27](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-26%20at%2011.52.27.png?width=688&height=82&name=Screenshot%202024-08-26%20at%2011.52.27.png) ### **Chat Statistics** #### **Chat volume** ![Screenshot 2024-08-26 at 11.56.37](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-26%20at%2011.56.37.png?width=234&height=515&name=Screenshot%202024-08-26%20at%2011.56.37.png) At the top of the dashboard, you can see the total number of customers with an active chat with your establishment. A chat is considered “active” when at least one message has been sent during the selected period. ![Screenshot 2024-08-26 at 11.57.33](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-26%20at%2011.57.33.png?width=688&height=131&name=Screenshot%202024-08-26%20at%2011.57.33.png) *📝 Use the filters available at the top of the dashboard to refine the data for specific periods.* The **Distribution** section shows how active chats are spread across different channels and platforms. The **Evolution** section displays a graph showing the evolution of the number of chats over the years. You can observe trends and compare current data (solid line) with that of the previous period (dotted line). You can also choose to view the overall evolution, by collection channel, and by platform. ![Screenshot 2024-08-26 at 11.58.34](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-26%20at%2011.58.34.png?width=688&height=302&name=Screenshot%202024-08-26%20at%2011.58.34.png) Finally, the **Ranking** section lists establishments by the number of active chats. Using the available filters, you can analyze data by places, regions, sectors, countries, or others. ![Screenshot 2024-08-26 at 11.59.29](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-26%20at%2011.59.29.png?width=688&height=321&name=Screenshot%202024-08-26%20at%2011.59.29.png) ### **Chat support** #### **Places to monitor** At the top of the Chat support page, you have access to an overview of places where customers have been waiting for a response for more than 4 days. This allows you to quickly identify establishments that require special attention. ![Screenshot 2024-08-26 at 12.01.42](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-26%20at%2012.01.42.png?width=688&height=221&name=Screenshot%202024-08-26%20at%2012.01.42.png) **Average pickup time** This section of the dashboard shows the average handling time of chats based on the day and hour the chat started. The heatmap allows you to visualize the periods where handling times are longest or shortest. - **Colors and significance:** The chart uses different shades of blue to represent handling times, ranging from less than an hour to more than 24 hours. Crosshatched boxes indicate periods where no chats were received. - **Performance analysis:** By analyzing this chart, you can identify when the team is most responsive or, conversely, where improvements are needed. This can help you adjust your team's schedule to better meet customer needs. Use the filters available at the top right of the dashboard to refine the data for specific periods. ![Screenshot 2024-08-26 at 12.03.12](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-26%20at%2012.03.12.png?width=688&height=354&name=Screenshot%202024-08-26%20at%2012.03.12.png) 📝 Use the filters available at the top of the dashboard to refine the data for specific periods.   - [Collecting reviews](https://help.goodays.co/en/collecting-reviews?hsLang=en#main-content) - [Review collection channels and sources](https://help.goodays.co/en/collecting-reviews?hsLang=en#review-collection-channels-and-sources) - [My user account](https://help.goodays.co/en/my-user-account?hsLang=en#main-content) - [How to start with Goodays](https://help.goodays.co/en/my-user-account?hsLang=en#how-to-start-with-goodays) - [Account basics](https://help.goodays.co/en/my-user-account?hsLang=en#account-basics) - [My Goodays profile](https://help.goodays.co/en/my-user-account?hsLang=en#my-goodays-profile) - [Password and login](https://help.goodays.co/en/my-user-account?hsLang=en#password-and-login) - [My messaging](https://help.goodays.co/en/my-messaging?hsLang=en#main-content) - [My inbox](https://help.goodays.co/en/my-messaging?hsLang=en#my-inbox) - [Answer & manage my client reviews](https://help.goodays.co/en/my-messaging?hsLang=en#answer-manage-my-client-reviews) - [Reply features](https://help.goodays.co/en/my-messaging?hsLang=en#reply-features) - [Share features](https://help.goodays.co/en/my-messaging?hsLang=en#share-features) - [Other quick actions](https://help.goodays.co/en/my-messaging?hsLang=en#other-quick-actions) - [Modify/delete a review or reply](https://help.goodays.co/en/my-messaging?hsLang=en#modify-delete-a-review-or-reply) - [Chat](https://help.goodays.co/en/my-messaging?hsLang=en#chat) - [My statistics](https://help.goodays.co/en/my-statistics?hsLang=en#main-content) - [Summary of your results (Overview)](https://help.goodays.co/en/my-statistics?hsLang=en#summary-of-your-results-overview) - [Conversation statistics](https://help.goodays.co/en/my-statistics?hsLang=en#conversation-statistics) - [Satisfaction statistics](https://help.goodays.co/en/my-statistics?hsLang=en#satisfaction-statistics) - [Online presence](https://help.goodays.co/en/my-statistics?hsLang=en#online-presence) - [Other tools and indicators](https://help.goodays.co/en/my-statistics?hsLang=en#other-tools-and-indicators) - [Data search and export](https://help.goodays.co/en/my-statistics?hsLang=en#data-search-and-export) - [Mobile application](https://help.goodays.co/en/mobile-application?hsLang=en#main-content) - [Getting started with the Goodays mobile app](https://help.goodays.co/en/mobile-application?hsLang=en#getting-started-with-the-goodays-mobile-app) - [Support](https://help.goodays.co/en/support?hsLang=en#main-content) - [Frequently Asked Questions](https://help.goodays.co/en/support?hsLang=en#frequently-asked-questions) - [Goodays Support](https://help.goodays.co/en/support?hsLang=en#goodays-support) - [Home](https://help.goodays.co/) - [Contact Us](https://help.goodays.co/kb-tickets/new) [![Chill listening crop-3](https://help.goodays.co/hs-fs/hubfs/Goodays_logo_RGB_1-3.png?width=130&height=24&name=Goodays_logo_RGB_1-3.png "Chill listening crop-3")](https://goodays.co/fr)