Automatically generate responses to customer reviews in a few clicks, incorporating response elements and tone nuances
Reply more efficiently to your customers
AI-assisted response significantly reduces the time needed to interact with your customers by:
- Automatically generating relevant responses based on the received customer review;
- Allowing you to add contextual elements for more precise responses. AI is an assistance tool: it complements your expertise;
- Offering the opportunity to choose the appropriate tone (neutral, formal, or casual) and personalize your responses before sending
How does it work?
- Click on the “Compose with the help of AI” button available in the response box:
2. Afterward, a dialogue window will appear, and you will see the option to generate a response with one click by clicking on “Generate directly”:
3. Add contextual elements to generate a more personalized response. For example: mess in store due to the Saturday rush.
4. Choose the tone to address your customer:
5. Customize your message if needed before sending it.
Here is how the AI-assisted response feature generates a response in a few clicks:
