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      Delegate a review to customer service

      If the subject of a review requires the intervention of your customer service department, you have the option to forward the review to them. In the response box, click on Other actions -> Delegate to customer service:

      Screenshot 2024-08-14 at 11.37.53

      Screenshot 2024-08-14 at 11.38.19

      The review will then be moved to the customer service inbox.

      📊 Impact on your statistics: Response responsibilities and customer relationship metrics will be assigned to the customer service team.

      If the conversation is closed by customer service and the customer responds again to a satisfaction survey, the review will be placed back in your inbox.