---
title: Delegate a review to customer service
description: If the subject of a review requires the intervention of your customer service department, you have the option to forward the review to them. In the response box, click on Other actions -&gt; Delegate to
---

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# Delegate a review to customer service

If the subject of a review requires the intervention of your customer service department, you have the option to forward the review to them. In the response box, click on **Other actions -\> Delegate to customer service**:

![Screenshot 2024-08-14 at 11.37.53](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-14%20at%2011.37.53.png?width=688&height=335&name=Screenshot%202024-08-14%20at%2011.37.53.png)

![Screenshot 2024-08-14 at 11.38.19](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-14%20at%2011.38.19.png?width=688&height=212&name=Screenshot%202024-08-14%20at%2011.38.19.png)

The review will then be moved to the customer service inbox.

📊 **Impact on your statistics:** Response responsibilities and customer relationship metrics will be assigned to the customer service team.

If the conversation is closed by customer service and the customer responds again to a satisfaction survey, the review will be placed back in your inbox.

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