--- title: "The journey of a solicited review: from submission to reply" description: After a customer visits your store or uses your services, an email is sent to invite them to complete a satisfaction survey. This questionnaire helps gather valuable feedback on the customer experienc --- [Skip to content](https://help.goodays.co/en/the-journey-of-a-solicited-review-from-submission-to-the-response-on-the-platform#main-content) - [English](https://help.goodays.co/en/the-journey-of-a-solicited-review-from-submission-to-the-response-on-the-platform) - [Français](https://help.goodays.co/le-parcours-dun-avis-sollicité-de-lenvoi-au-client-à-la-réponse-sur-la-plateforme) - [日本語](https://help.goodays.co/ja/the-journey-of-a-solicited-review-from-submission-to-reply) English Show submenu for translations [![Black Icon](https://help.goodays.co/hs-fs/hubfs/Black%20Icon.png?width=100&height=100&name=Black%20Icon.png)](https://help.goodays.co?hsLang=en) - [Home](https://help.goodays.co/) Open main navigation Close main navigation - [Home](https://help.goodays.co/) - - [English](https://help.goodays.co/en/the-journey-of-a-solicited-review-from-submission-to-the-response-on-the-platform) - [Français](https://help.goodays.co/le-parcours-dun-avis-sollicité-de-lenvoi-au-client-à-la-réponse-sur-la-plateforme) - [日本語](https://help.goodays.co/ja/the-journey-of-a-solicited-review-from-submission-to-reply) English Show submenu for translations - [Log In](https://app.goodays.co/pro/login/) [Log In](https://app.goodays.co/pro/login/) How can we help you ? - There are no suggestions because the search field is empty. 1. [Home](https://help.goodays.co/en?hsLang=en) 2. [Collecting reviews](https://help.goodays.co/en/collecting-reviews?hsLang=en) 3. [Review collection channels and sources](https://help.goodays.co/en/collecting-reviews?hsLang=en#review-collection-channels-and-sources) # The journey of a solicited review: from submission to reply After a customer visits your store or uses your services, an email is sent to invite them to complete a satisfaction survey. This questionnaire helps gather valuable feedback on the customer experience. Upon receiving the email, the customer is prompted to rate their overall experience. The survey can include a variety of questions to cover different aspects: - **Star rating questions:** The customer may be asked to rate certain aspects of their visit by giving a score from 1 to 5 stars. For example: "Are you overall satisfied with your visit to Style Strasbourg?" - **Yes/No questions:** Some questions may simply ask for a "Yes" or "No" response. - **Single choice questions:** The customer must choose one option from several provided. - **Multiple choice questions:** The customer may select one or more options from a given list. - **NPS question:** On a scale of 0 to 10, how likely are you to recommend our store to a friend or colleague?   ![survey client side ](https://help.goodays.co/hs-fs/hubfs/survey%20client%20side%20.gif?width=343&height=412&name=survey%20client%20side%20.gif) In addition to these questions, the customer often has the opportunity to leave an open comment to describe their experience in more detail. ![Screenshot 2024-08-30 at 10.54.48](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-30%20at%2010.54.48.png?width=382&height=476&name=Screenshot%202024-08-30%20at%2010.54.48.png) ![Screenshot 2024-08-30 at 10.55.16](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-30%20at%2010.55.16.png?width=376&height=469&name=Screenshot%202024-08-30%20at%2010.55.16.png)   The customer’s feedback is immediately sent to your team. You can then view the review directly through our platform.   ![Screenshot 2024-08-30 at 11.01.18](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-30%20at%2011.01.18.png?width=596&height=258&name=Screenshot%202024-08-30%20at%2011.01.18.png) ![Screenshot 2024-08-30 at 11.02.17](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-30%20at%2011.02.17.png?width=593&height=306&name=Screenshot%202024-08-30%20at%2011.02.17.png) Once you have responded to the review, the customer receives an email notification informing them of your response. This email contains a link that allows the customer to view the full response. ![Screenshot 2024-08-30 at 11.03.22](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-30%20at%2011.03.22.png?width=425&height=279&name=Screenshot%202024-08-30%20at%2011.03.22.png) By clicking on the link, they have the option to rate the response with stars and, if they wish, to reply to continue the conversation.   ![coté client final EN](https://help.goodays.co/hs-fs/hubfs/cot%C3%A9%20client%20final%20EN.gif?width=468&height=448&name=cot%C3%A9%20client%20final%20EN.gif) This reply, along with the customer’s evaluation, will also be visible in the same conversation on your side. ![Screenshot 2024-08-30 at 11.09.41](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-30%20at%2011.09.41.png?width=688&height=424&name=Screenshot%202024-08-30%20at%2011.09.41.png)   - [Collecting reviews](https://help.goodays.co/en/collecting-reviews?hsLang=en#main-content) - [Review collection channels and sources](https://help.goodays.co/en/collecting-reviews?hsLang=en#review-collection-channels-and-sources) - [My user account](https://help.goodays.co/en/my-user-account?hsLang=en#main-content) - [How to start with Goodays](https://help.goodays.co/en/my-user-account?hsLang=en#how-to-start-with-goodays) - [Account basics](https://help.goodays.co/en/my-user-account?hsLang=en#account-basics) - [My Goodays profile](https://help.goodays.co/en/my-user-account?hsLang=en#my-goodays-profile) - [Password and login](https://help.goodays.co/en/my-user-account?hsLang=en#password-and-login) - [My messaging](https://help.goodays.co/en/my-messaging?hsLang=en#main-content) - [My inbox](https://help.goodays.co/en/my-messaging?hsLang=en#my-inbox) - [Answer & manage my client reviews](https://help.goodays.co/en/my-messaging?hsLang=en#answer-manage-my-client-reviews) - [Reply features](https://help.goodays.co/en/my-messaging?hsLang=en#reply-features) - [Share features](https://help.goodays.co/en/my-messaging?hsLang=en#share-features) - [Other quick actions](https://help.goodays.co/en/my-messaging?hsLang=en#other-quick-actions) - [Modify/delete a review or reply](https://help.goodays.co/en/my-messaging?hsLang=en#modify-delete-a-review-or-reply) - [Chat](https://help.goodays.co/en/my-messaging?hsLang=en#chat) - [My statistics](https://help.goodays.co/en/my-statistics?hsLang=en#main-content) - [Summary of your results (Overview)](https://help.goodays.co/en/my-statistics?hsLang=en#summary-of-your-results-overview) - [Conversation statistics](https://help.goodays.co/en/my-statistics?hsLang=en#conversation-statistics) - [Satisfaction statistics](https://help.goodays.co/en/my-statistics?hsLang=en#satisfaction-statistics) - [Online presence](https://help.goodays.co/en/my-statistics?hsLang=en#online-presence) - [Other tools and indicators](https://help.goodays.co/en/my-statistics?hsLang=en#other-tools-and-indicators) - [Data search and export](https://help.goodays.co/en/my-statistics?hsLang=en#data-search-and-export) - [Mobile application](https://help.goodays.co/en/mobile-application?hsLang=en#main-content) - [Getting started with the Goodays mobile app](https://help.goodays.co/en/mobile-application?hsLang=en#getting-started-with-the-goodays-mobile-app) - [Support](https://help.goodays.co/en/support?hsLang=en#main-content) - [Frequently Asked Questions](https://help.goodays.co/en/support?hsLang=en#frequently-asked-questions) - [Goodays Support](https://help.goodays.co/en/support?hsLang=en#goodays-support) - [Home](https://help.goodays.co/) - [Contact Us](https://help.goodays.co/kb-tickets/new) [![Chill listening crop-3](https://help.goodays.co/hs-fs/hubfs/Goodays_logo_RGB_1-3.png?width=130&height=24&name=Goodays_logo_RGB_1-3.png "Chill listening crop-3")](https://goodays.co/fr)