--- title: Share or forward a review to a co-worker description: The Share feature allows your colleagues to view reviews without being able to respond. It’s ideal for sharing information, highlighting compliments directed at your teams, or asking for advice withou --- [Skip to content](https://help.goodays.co/en/to-share/transfer-a-review-to-a-colleague#main-content) - [English](https://help.goodays.co/en/to-share/transfer-a-review-to-a-colleague) - [Español](https://help.goodays.co/es/compartir-o-transferir-un-comentario-a-un-colaborador) - [Français](https://help.goodays.co/partager-un-avis-à-un-collaborateur) - [日本語](https://help.goodays.co/ja/share/transfer-a-review-to-a-colleague) English Show submenu for translations [![Black Icon](https://help.goodays.co/hs-fs/hubfs/Black%20Icon.png?width=100&height=100&name=Black%20Icon.png)](https://help.goodays.co?hsLang=en) - [Home](https://help.goodays.co/) Open main navigation Close main navigation - [Home](https://help.goodays.co/) - - [English](https://help.goodays.co/en/to-share/transfer-a-review-to-a-colleague) - [Español](https://help.goodays.co/es/compartir-o-transferir-un-comentario-a-un-colaborador) - [Français](https://help.goodays.co/partager-un-avis-à-un-collaborateur) - [日本語](https://help.goodays.co/ja/share/transfer-a-review-to-a-colleague) English Show submenu for translations - [Log In](https://app.goodays.co/pro/login/) [Log In](https://app.goodays.co/pro/login/) How can we help you ? - There are no suggestions because the search field is empty. 1. [Home](https://help.goodays.co/en?hsLang=en) 2. [My messaging](https://help.goodays.co/en/my-messaging?hsLang=en) 3. [Share features](https://help.goodays.co/en/my-messaging?hsLang=en#share-features) # Share or forward a review to a co-worker ### **What’s the difference between sharing and forwarding?** The **Share** feature allows your colleagues to view reviews without being able to respond. It’s ideal for sharing information, highlighting compliments directed at your teams, or asking for advice without delegating the task of responding. The **Forward** feature allows your colleagues to handle and respond directly to reviews. This gives them full responsibility for managing the customer response while having access to the contextual information available in Goodays. 📝 *Both features allow you to share and forward reviews to your colleagues even if they do not have a Goodays account.* #### **Share a review** To share a review: - In the response box, click on ***Other actions -\> Share.*** - Enter your colleague’s email address. - If desired, add a note for your colleague. **Important:** Your note cannot exceed **1000 characters**. ![Screenshot 2024-08-14 at 11.32.41](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-14%20at%2011.32.41.png?width=688&height=344&name=Screenshot%202024-08-14%20at%2011.32.41.png) Your colleague will receive an email indicating the share with a link to view the conversation. #### **Forward a review** This feature allows you to forward the review to a colleague for them to handle and respond to the customer. - In the response box, click on ***Other actions -\> Forward to a co-worker.*** - Enter your colleague’s email address. - If desired, add a note for your colleague. **Important:** Your note cannot exceed **1000 characters**. ![Screenshot 2024-08-14 at 11.33.37](https://help.goodays.co/hs-fs/hubfs/Screenshot%202024-08-14%20at%2011.33.37.png?width=688&height=319&name=Screenshot%202024-08-14%20at%2011.33.37.png) Your colleague will then receive an email notification indicating that a review has been forwarded to them for response. Even if they do not have a Goodays account, they can open the conversation window and access the response field available on the screen, internal notes, as well as the customer's name, date, etc. Your colleague’s response will be visible on the Goodays platform. ⚙️ Receiving an error message when trying to share or forward a review? Check this article: *[Frequently asked questions](https://help.goodays.co/en/frequently-asked-questions?hsLang=en)* 📊 **Impact on your statistics:** Response responsibilities and customer relationship metrics remain assigned to the original point of sale.   - [Collecting reviews](https://help.goodays.co/en/collecting-reviews?hsLang=en#main-content) - [Review collection channels and sources](https://help.goodays.co/en/collecting-reviews?hsLang=en#review-collection-channels-and-sources) - [My user account](https://help.goodays.co/en/my-user-account?hsLang=en#main-content) - [How to start with Goodays](https://help.goodays.co/en/my-user-account?hsLang=en#how-to-start-with-goodays) - [Account basics](https://help.goodays.co/en/my-user-account?hsLang=en#account-basics) - [My Goodays profile](https://help.goodays.co/en/my-user-account?hsLang=en#my-goodays-profile) - [Password and login](https://help.goodays.co/en/my-user-account?hsLang=en#password-and-login) - [My messaging](https://help.goodays.co/en/my-messaging?hsLang=en#main-content) - [My inbox](https://help.goodays.co/en/my-messaging?hsLang=en#my-inbox) - [Answer & manage my client reviews](https://help.goodays.co/en/my-messaging?hsLang=en#answer-manage-my-client-reviews) - [Reply features](https://help.goodays.co/en/my-messaging?hsLang=en#reply-features) - [Share features](https://help.goodays.co/en/my-messaging?hsLang=en#share-features) - [Other quick actions](https://help.goodays.co/en/my-messaging?hsLang=en#other-quick-actions) - [Modify/delete a review or reply](https://help.goodays.co/en/my-messaging?hsLang=en#modify-delete-a-review-or-reply) - [Chat](https://help.goodays.co/en/my-messaging?hsLang=en#chat) - [My statistics](https://help.goodays.co/en/my-statistics?hsLang=en#main-content) - [Summary of your results (Overview)](https://help.goodays.co/en/my-statistics?hsLang=en#summary-of-your-results-overview) - [Conversation statistics](https://help.goodays.co/en/my-statistics?hsLang=en#conversation-statistics) - [Satisfaction statistics](https://help.goodays.co/en/my-statistics?hsLang=en#satisfaction-statistics) - [Online presence](https://help.goodays.co/en/my-statistics?hsLang=en#online-presence) - [Other tools and indicators](https://help.goodays.co/en/my-statistics?hsLang=en#other-tools-and-indicators) - [Data search and export](https://help.goodays.co/en/my-statistics?hsLang=en#data-search-and-export) - [Mobile application](https://help.goodays.co/en/mobile-application?hsLang=en#main-content) - [Getting started with the Goodays mobile app](https://help.goodays.co/en/mobile-application?hsLang=en#getting-started-with-the-goodays-mobile-app) - [Support](https://help.goodays.co/en/support?hsLang=en#main-content) - [Frequently Asked Questions](https://help.goodays.co/en/support?hsLang=en#frequently-asked-questions) - [Goodays Support](https://help.goodays.co/en/support?hsLang=en#goodays-support) - [Home](https://help.goodays.co/) - [Contact Us](https://help.goodays.co/kb-tickets/new) [![Chill listening crop-3](https://help.goodays.co/hs-fs/hubfs/Goodays_logo_RGB_1-3.png?width=130&height=24&name=Goodays_logo_RGB_1-3.png "Chill listening crop-3")](https://goodays.co/fr)