Share or forward a review to a co-worker

What’s the difference between sharing and forwarding?

The Share feature allows your colleagues to view reviews without being able to respond. It’s ideal for sharing information, highlighting compliments directed at your teams, or asking for advice without delegating the task of responding.

The Forward feature allows your colleagues to handle and respond directly to reviews. This gives them full responsibility for managing the customer response while having access to the contextual information available in Goodays.

Share a review

To share a review:

• In the response box, click on Other actions -> Share.
• Enter your colleague’s email address.
• If desired, add a note for your colleague.

Your colleague will receive an email indicating the share with a link to view the conversation.

Forward a review

This feature allows you to forward the review to a colleague for them to handle and respond to the customer.

• In the response box, click on Other actions -> Forward to a co-worker.
• Enter your colleague’s email address.
• If desired, add a note for your colleague.

Your colleague will then receive an email notification indicating that a review has been forwarded to them for response. Even if they do not have a Goodays account, they can open the conversation window and access the response field available on the screen, internal notes, as well as the customer's name, date, etc. Your colleague’s response will be visible on the Goodays platform.