Find answers to frequently asked questions and solutions to common issues. Click on the question to display the answer.
Connection issues
📌 I forgot my password
Reset your password by following the steps described in this article.
📌 Error message "Email or password incorrect"
If you’ve never activated your account before:
- From the activation page, enter your email address and click "Send instructions."
- Check your inbox and click the activation link in the email.
If you have already activated your account but simply forgot your password:
- Reset your password by following the steps described in this article.
📌 Error message "This email address does not match any account or this account is already active"
Contact us via this form.
📌 Error message "An error occurred. We are unable to connect you to the platform. Please contact your IT department to verify your access rights."
This means that the connection to the platform failed due to your access rights. In this case, it is advised to contact your IT department to verify and restore your access permissions.
My User Account
📌 I’m not receiving email notifications
- Check your email notification settings from your Goodays account.
- Check if Goodays emails are going to your spam folder – look for emails from no-reply@goodays.co.
- Verify if your establishment received reviews for the period in question.
- If the issue persists despite these checks, please contact our Support team.
Messaging
📌 I don’t see the reply tab
If you don't see the reply box, it means your account is set to read-only mode, allowing you to view reviews without having the right to reply.
If you wish to enable the right to reply, please contact Goodays Support to modify your access.
Note: If it's a Google review, the review must be categorized first for the reply box to appear. Learn more.
📌 I can't mark a review as done
For a review to be marked as completed, a reply is required. If you wish to force closure without a reply, go to "Other options" from the reply box and click "Mark as done."
Note: This option is not available by default and depends on your account configuration.
Note: If you don’t have this option, we strongly recommend handling the review or contacting Goodays Support in case of an exceptional issue.
📌 I can't share/forward a review
If you get an error message when sharing/forwarding a review:
- Ensure you are entering a valid email address.
- Make sure to respect uppercase and lowercase letters.
- Ensure the email domain is whitelisted. For this action, contact Goodays Support.
📌 I don't see the AI-powered reply feature
This feature is activated upon request from your head office. If you don't have it, it means it is not activated for your account. Learn more about this feature.
If this feature is activated on your account and is no longer visible, please contact Goodays Support.
📌 I can't attach a file
By clicking on the paperclip icon, you can attach documents to your reply. Make sure the file size does not exceed 100 MB.
📌 Google attachments do not appear on Goodays
This is standard behavior; attachments are not transferred via Google's APIs.
📌 I can't add a link to my reply
Links shared in responses to customer reviews are not clickable – it’s not possible to send links via Goodays.