To enhance your impact and better respond to your customers, we offer some tips to help you optimize your responses and save time.
Enable notifications
In the Profile section of your platform, enable notifications. We recommend turning them on continuously, at least for your first few weeks of use. This way, you will receive real-time email alerts notifying you of new customer feedback. You won’t miss any messages and can quickly address dissatisfaction alerts! Learn more
Set up your automatic signature
In the same section, set up your automatic signature. Provide your first name, last name, position, and company. The platform offers various signature options. For maximum personalization, we suggest including your first name, position, and company. Your signature will automatically appear in the response box, saving you time while maintaining personalization in your messages. Learn more
Reply quickly to all your messages
It is crucial to respond quickly to all your messages to maximize your impact. At Goodays, we recommend addressing a dissatisfaction alert within 24 hours and other messages within 48 hours.
Respond to Google reviews
Unlike responses to reviews received via transactional email, in-store displays, etc., responses to Google reviews are public and visible on your store’s Google page. When responding to a Google review:
- Provide a simple and personalized response without too many details.
- Invite the customer to visit the store to discuss the situation.
- Avoid sharing personal information, confronting the customer, telling them they are wrong, or asking questions in your response. To learn more about identifying the review source (Google, email, SMS), read this article.
Activate the spell checker
In the response box, make sure the spell checker is activated (blue icon):
This ensures your responses are free of spelling, grammar, conjugation, or syntax errors!
Use the Compose with the help of AI feature
AI-Assisted reply allows you to automatically generate responses to customer reviews in just a few clicks, adding response elements and tone nuances. For more information on this feature, read this article.
Use saved replies
This feature allows you to create a variety of pre-written responses for different customer contexts, saving you time in handling customer feedback. To use this feature, click on the saved response via the lightning bolt in the response box, and the message will be automatically filled in. Learn more
Install the mobile app
At Goodays, we understand that our users are not always at their desks but often on the go. The mobile app is your solution. Downloadable from your phone’s App Store or Google Play Store, you can respond to your customers and check your statistics no matter where you are. For more information on how to download our mobile app, read this article.