--- title: Best practices for responding to client reviews description: To enhance your impact and better respond to your customers, we offer some tips to help you optimize your responses and save time. --- [Skip to content](https://help.goodays.co/en/best-response-practices#main-content) - [English](https://help.goodays.co/en/best-response-practices) - [Español](https://help.goodays.co/es/buenas-prácticas-de-respuesta) - [Français](https://help.goodays.co/bonnes-pratiques-de-réponse) - [日本語](https://help.goodays.co/ja/best-response-practices) English Show submenu for translations [![Black Icon](https://help.goodays.co/hs-fs/hubfs/Black%20Icon.png?width=100&height=100&name=Black%20Icon.png)](https://help.goodays.co?hsLang=en) - [Home](https://help.goodays.co/) Open main navigation Close main navigation - [Home](https://help.goodays.co/) - - [English](https://help.goodays.co/en/best-response-practices) - [Español](https://help.goodays.co/es/buenas-prácticas-de-respuesta) - [Français](https://help.goodays.co/bonnes-pratiques-de-réponse) - [日本語](https://help.goodays.co/ja/best-response-practices) English Show submenu for translations - [Log In](https://app.goodays.co/pro/login/) [Log In](https://app.goodays.co/pro/login/) How can we help you ? - There are no suggestions because the search field is empty. 1. [Home](https://help.goodays.co/en?hsLang=en) 2. [My messaging](https://help.goodays.co/en/my-messaging?hsLang=en) 3. [Answer & manage my client reviews](https://help.goodays.co/en/my-messaging?hsLang=en#answer-manage-my-client-reviews) # Best practices for responding to client reviews ## To enhance your impact and better respond to your customers, we offer some tips to help you optimize your responses and save time. #### **Enable notifications** In the Profile section of your platform, enable notifications. We recommend turning them on continuously, at least for your first few weeks of use. This way, you will receive real-time email alerts notifying you of new customer feedback. You won’t miss any messages and can quickly address dissatisfaction alerts! [*Learn more*](https://help.goodays.co/en/to-modify-the-frequency-of-email-notifications?hsLang=en) #### **Set up your automatic signature** In the same section, set up your automatic signature. Provide your first name, last name, position, and company. The platform offers various signature options. For maximum personalization, we suggest including your first name, position, and company. Your signature will automatically appear in the response box, saving you time while maintaining personalization in your messages.*[Learn more](https://help.goodays.co/modifier-mon-profil?hsLang=en)* #### **Reply quickly to all your messages** It is crucial to respond quickly to all your messages to maximize your impact. At Goodays, we recommend addressing a dissatisfaction alert within 24 hours and other messages within 48 hours. #### **Respond to Google reviews** Unlike responses to reviews received via transactional email, in-store displays, etc., responses to Google reviews are public and visible on your store’s Google page. When responding to a Google review: - Provide a simple and personalized response without too many details. - Invite the customer to visit the store to discuss the situation. - Avoid sharing personal information, confronting the customer, telling them they are wrong, or asking questions in your response. To learn more about identifying the review source (Google, email, SMS), read[this article.](https://help.goodays.co/en/goodays-collection-channels?hsLang=en) #### **Activate the spell checker** In the response box, make sure the spell checker is activated (blue icon): ![spellchecker-1](https://help.goodays.co/hs-fs/hubfs/spellchecker-1.gif?width=688&height=163&name=spellchecker-1.gif) This ensures your responses are free of spelling, grammar, conjugation, or syntax errors! #### **Use the Compose with the help of AI feature** AI-Assisted reply allows you to automatically generate responses to customer reviews in just a few clicks, adding response elements and tone nuances. For more information on this feature, read [*this article.*](https://help.goodays.co/en/reply-with-the-help-of-artificial-intelligence-1?hsLang=en) ***![reply with AI - EN](https://help.goodays.co/hs-fs/hubfs/reply%20with%20AI%20-%20EN.gif?width=525&height=426&name=reply%20with%20AI%20-%20EN.gif)*** #### **Use saved replies** This feature allows you to create a variety of pre-written responses for different customer contexts, saving you time in handling customer feedback. To use this feature, click on the saved response via the lightning bolt in the response box, and the message will be automatically filled in. [*Learn more*](https://help.goodays.co/en/create-a-saved-reply?hsLang=en) #### **Install the mobile app** At Goodays, we understand that our users are not always at their desks but often on the go. The mobile app is your solution. Downloadable from your phone’s App Store or Google Play Store, you can respond to your customers and check your statistics no matter where you are. For more information on how to download our mobile app, read [*this article.*](https://help.goodays.co/en/install-the-mobile-application-ios/android?hsLang=en) - [Collecting reviews](https://help.goodays.co/en/collecting-reviews?hsLang=en#main-content) - [Review collection channels and sources](https://help.goodays.co/en/collecting-reviews?hsLang=en#review-collection-channels-and-sources) - [My user account](https://help.goodays.co/en/my-user-account?hsLang=en#main-content) - [How to start with Goodays](https://help.goodays.co/en/my-user-account?hsLang=en#how-to-start-with-goodays) - [Account basics](https://help.goodays.co/en/my-user-account?hsLang=en#account-basics) - [My Goodays profile](https://help.goodays.co/en/my-user-account?hsLang=en#my-goodays-profile) - [Password and login](https://help.goodays.co/en/my-user-account?hsLang=en#password-and-login) - [My messaging](https://help.goodays.co/en/my-messaging?hsLang=en#main-content) - [My inbox](https://help.goodays.co/en/my-messaging?hsLang=en#my-inbox) - [Answer & manage my client reviews](https://help.goodays.co/en/my-messaging?hsLang=en#answer-manage-my-client-reviews) - [Reply features](https://help.goodays.co/en/my-messaging?hsLang=en#reply-features) - [Share features](https://help.goodays.co/en/my-messaging?hsLang=en#share-features) - [Other quick actions](https://help.goodays.co/en/my-messaging?hsLang=en#other-quick-actions) - [Modify/delete a review or reply](https://help.goodays.co/en/my-messaging?hsLang=en#modify-delete-a-review-or-reply) - [Chat](https://help.goodays.co/en/my-messaging?hsLang=en#chat) - [My statistics](https://help.goodays.co/en/my-statistics?hsLang=en#main-content) - [Summary of your results (Overview)](https://help.goodays.co/en/my-statistics?hsLang=en#summary-of-your-results-overview) - [Conversation statistics](https://help.goodays.co/en/my-statistics?hsLang=en#conversation-statistics) - [Satisfaction statistics](https://help.goodays.co/en/my-statistics?hsLang=en#satisfaction-statistics) - [Online presence](https://help.goodays.co/en/my-statistics?hsLang=en#online-presence) - [Other tools and indicators](https://help.goodays.co/en/my-statistics?hsLang=en#other-tools-and-indicators) - [Data search and export](https://help.goodays.co/en/my-statistics?hsLang=en#data-search-and-export) - [Mobile application](https://help.goodays.co/en/mobile-application?hsLang=en#main-content) - [Getting started with the Goodays mobile app](https://help.goodays.co/en/mobile-application?hsLang=en#getting-started-with-the-goodays-mobile-app) - [Support](https://help.goodays.co/en/support?hsLang=en#main-content) - [Frequently Asked Questions](https://help.goodays.co/en/support?hsLang=en#frequently-asked-questions) - [Goodays Support](https://help.goodays.co/en/support?hsLang=en#goodays-support) - [Home](https://help.goodays.co/) - [Contact Us](https://help.goodays.co/kb-tickets/new) [![Chill listening crop-3](https://help.goodays.co/hs-fs/hubfs/Goodays_logo_RGB_1-3.png?width=130&height=24&name=Goodays_logo_RGB_1-3.png "Chill listening crop-3")](https://goodays.co/fr)