--- title: How to search, filter and export customer participations description: The "Customer Participations" tab allows you to view all the reviews received for your scope, as well as all the responses you or your team members have sent. Click on More > Customer participations t --- [Skip to content](https://help.goodays.co/en/customer-submissions#main-content) - [English](https://help.goodays.co/en/customer-submissions) - [Français](https://help.goodays.co/participations-clients) - [日本語](https://help.goodays.co/ja/customer-submissions) English Show submenu for translations [![Black Icon](https://help.goodays.co/hs-fs/hubfs/Black%20Icon.png?width=100&height=100&name=Black%20Icon.png)](https://help.goodays.co?hsLang=en) - [Home](https://help.goodays.co/) Open main navigation Close main navigation - [Home](https://help.goodays.co/) - - [English](https://help.goodays.co/en/customer-submissions) - [Français](https://help.goodays.co/participations-clients) - [日本語](https://help.goodays.co/ja/customer-submissions) English Show submenu for translations - [Log In](https://app.goodays.co/pro/login/) [Log In](https://app.goodays.co/pro/login/) How can we help you ? - There are no suggestions because the search field is empty. 1. [Home](https://help.goodays.co/en?hsLang=en) 2. [My statistics](https://help.goodays.co/en/my-statistics?hsLang=en) 3. [Data search and export](https://help.goodays.co/en/my-statistics?hsLang=en#data-search-and-export) # How to search, filter and export customer participations The "**Customer Participations**" tab allows you to view all the reviews received for your scope, as well as all the responses you or your team members have sent. Click on **More > Customer participations** to access it: By default, reviews without comments are filtered. Participations without customer messages and spam will be placed at the end of the list. To change this, click on "**Personalize the appearance**" at the top right of your screen and uncheck the option "**Optimize readability.**" ![opimize read EN](https://help.goodays.co/hs-fs/hubfs/opimize%20read%20EN.gif?width=688&height=259&name=opimize%20read%20EN.gif) You can also enable the "**Manager’s reply"** option to display the director's first response under each participation. ### Search At the top of the page, you'll find a search bar. Enter keywords or specific criteria to search for relevant customer messages. ![search EN](https://help.goodays.co/hs-fs/hubfs/search%20EN.gif?width=688&height=302&name=search%20EN.gif) ### Filter The platform offers rich and varied filters to refine and personalize your data analysis. Click on the "**Add a filter**" button next to the search bar. A dropdown list will appear with several filter options: ![opimize read EN](https://help.goodays.co/hs-fs/hubfs/opimize%20read%20EN.gif?width=688&height=259&name=opimize%20read%20EN.gif) - Message date: Filter messages by period (e.g., the last 30 days, specific months, custom period). - Places: Filter messages by locations, region, sector... - Survey: Choose the [*type of questionnaire.*](https://help.goodays.co/en/the-questionnaires-tab?hsLang=en) - Medium: Filter by medium (*[collection channel,](https://help.goodays.co/en/goodays-collection-channels?hsLang=en)* e.g., transactional email). - Alert: Filter by alerts (e.g., [*dissatisfaction alerts*](https://help.goodays.co/en/unsatisfaction-alerts?hsLang=en), *[retained customers](https://help.goodays.co/en/reconquered-customers?hsLang=en)*). - Customer message: - Message theme: Filter by [message theme.](https://help.goodays.co/en/highlight-semantic-analysis?hsLang=en) - With verbatim: Add this filter to include participations with customer verbatim. - Type of message: Filter by type, such as compliment, problem, question, suggestion. - Satisfaction/NPS: - NPS Category: Filter by *[NPS categories](https://help.goodays.co/en/nps-net-promoter-score?hsLang=en)* such as detractors, passives, promoters. - Reply to a question: Filter by answers to specific questions in the questionnaires. - Manager’s reply: Filter messages that received a response from a manager. - Type of reply: Filter by response type, such as text response or phone call, pending processing or spam. - Reply time: Filter by response time, such as less than 12h, between 12h and 72h, or more than 72h. - Reply quality: Filter by *[reply quality](https://help.goodays.co/en/reconquered-customers?hsLang=en)*, such as satisfactory, fair, unsatisfactory. - My replies: Filter by the participations you have responded to. - Search in reply: Enter one or more keywords to search within responses. - Reply date: Filter by response date, such as the last 30 days or a specific month. - Additional Information: Use filters based on additional customer information (age, customer segment, purchase amount, etc.). You can select multiple filters by clicking on "**Add a filter**" multiple times. ![multiple filters EN](https://help.goodays.co/hs-fs/hubfs/multiple%20filters%20EN.gif?width=688&height=331&name=multiple%20filters%20EN.gif) ### Export To export the results, click on "Export" at the top right and choose between "Export as CSV" or "Export as XLSX". ![export EN](https://help.goodays.co/hs-fs/hubfs/export%20EN.gif?width=688&height=331&name=export%20EN.gif) *Note: Only the most recent 50,000 results will be exported.* *Note: Add a survey filter so that answers to survey questions appear in your export.*     - [Collecting reviews](https://help.goodays.co/en/collecting-reviews?hsLang=en#main-content) - [Review collection channels and sources](https://help.goodays.co/en/collecting-reviews?hsLang=en#review-collection-channels-and-sources) - [My user account](https://help.goodays.co/en/my-user-account?hsLang=en#main-content) - [How to start with Goodays](https://help.goodays.co/en/my-user-account?hsLang=en#how-to-start-with-goodays) - [Account basics](https://help.goodays.co/en/my-user-account?hsLang=en#account-basics) - [My Goodays profile](https://help.goodays.co/en/my-user-account?hsLang=en#my-goodays-profile) - [Password and login](https://help.goodays.co/en/my-user-account?hsLang=en#password-and-login) - [My messaging](https://help.goodays.co/en/my-messaging?hsLang=en#main-content) - [My inbox](https://help.goodays.co/en/my-messaging?hsLang=en#my-inbox) - [Answer & manage my client reviews](https://help.goodays.co/en/my-messaging?hsLang=en#answer-manage-my-client-reviews) - [Reply features](https://help.goodays.co/en/my-messaging?hsLang=en#reply-features) - [Share features](https://help.goodays.co/en/my-messaging?hsLang=en#share-features) - [Other quick actions](https://help.goodays.co/en/my-messaging?hsLang=en#other-quick-actions) - [Modify/delete a review or reply](https://help.goodays.co/en/my-messaging?hsLang=en#modify-delete-a-review-or-reply) - [Chat](https://help.goodays.co/en/my-messaging?hsLang=en#chat) - [My statistics](https://help.goodays.co/en/my-statistics?hsLang=en#main-content) - [Summary of your results (Overview)](https://help.goodays.co/en/my-statistics?hsLang=en#summary-of-your-results-overview) - [Conversation statistics](https://help.goodays.co/en/my-statistics?hsLang=en#conversation-statistics) - [Satisfaction statistics](https://help.goodays.co/en/my-statistics?hsLang=en#satisfaction-statistics) - [Online presence](https://help.goodays.co/en/my-statistics?hsLang=en#online-presence) - [Other tools and indicators](https://help.goodays.co/en/my-statistics?hsLang=en#other-tools-and-indicators) - [Data search and export](https://help.goodays.co/en/my-statistics?hsLang=en#data-search-and-export) - [Mobile application](https://help.goodays.co/en/mobile-application?hsLang=en#main-content) - [Getting started with the Goodays mobile app](https://help.goodays.co/en/mobile-application?hsLang=en#getting-started-with-the-goodays-mobile-app) - [Support](https://help.goodays.co/en/support?hsLang=en#main-content) - [Frequently Asked Questions](https://help.goodays.co/en/support?hsLang=en#frequently-asked-questions) - [Goodays Support](https://help.goodays.co/en/support?hsLang=en#goodays-support) - [Home](https://help.goodays.co/) - [Contact Us](https://help.goodays.co/kb-tickets/new) [![Chill listening crop-3](https://help.goodays.co/hs-fs/hubfs/Goodays_logo_RGB_1-3.png?width=130&height=24&name=Goodays_logo_RGB_1-3.png "Chill listening crop-3")](https://goodays.co/fr)