A customer review may include the following elements:
- Review source: You can find the review source at the top of your screen to the right (under Medium). For more information on review sources, refer to this article.
- Type of survey : To inform you which questionnaire the customer responded to (here: Post purchase Instore). To view the complete list of active surveys at your location, click on Questionnaires. For more information, refer to this article.
- NPS Score: The response to the question "On a scale from 0 to 10, what is the probability that you would you recommend our store to your friends?" (here: 2/10). For more information on the NPS score, refer to this article.
- Message themes: Tags generated by semantic analysis of customer comments indicating the main themes addressed by customers. For more information on semantic analysis, refer to this article.
- Type of message: All customer messages are categorized into four types based on the message category: Compliment, Issue, Suggestion, Question.
- More information: To display more information about a customer review and view all the survey responses, click on "Display information":
