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Answer & manage my client reviews
Collecting reviews
Review collection channels and sources
My user account
How to start with Goodays
Account basics
My Goodays profile
Password and login
My messaging
My inbox
Answer & manage my client reviews
Reply features
Share features
Other quick actions
Modify/delete a review or reply
Chat
My statistics
Summary of your results (Overview)
Conversation statistics
Satisfaction statistics
Online presence
Other tools and indicators
Data search and export
Mobile application
Getting started with the Goodays mobile app
Support
Goodays Support
Back to home
Home
My messaging
Answer & manage my client reviews
Collecting reviews
Review collection channels and sources
My user account
How to start with Goodays
Account basics
My Goodays profile
Password and login
My messaging
My inbox
Answer & manage my client reviews
Reply features
Share features
Other quick actions
Modify/delete a review or reply
Chat
My statistics
Summary of your results (Overview)
Conversation statistics
Satisfaction statistics
Online presence
Other tools and indicators
Data search and export
Mobile application
Getting started with the Goodays mobile app
Support
Goodays Support
My messaging
Understand the inbox, how to respond to customer reviews, and use the features.
My inbox
Understanding your inbox
Understanding a customer review
Searching and filtering your messages
Answer & manage my client reviews
Best practices for responding to client reviews
How to handle a review by call
How to put a customer on hold
How to handle a review in writing
Reply features
Create a saved reply
Create an internal note
Reply with the help of artificial intelligence
Share features
Delegate a review to customer service
Share or forward a review to a co-worker
Other quick actions
Remove a customer review from spam
Remove a customer review from the “Done” folder
Block a client
Mark a customer review as spam
Modify/delete a review or reply
Edit or delete a customer review
Empty the inbox (without responding to reviews)
Edit or delete a sent reply
Chat
My chat inbox
